1. The restaurant is clean and friendly upon entering

2. You are greeted in an efficient and pleasant manner

3. You are comfortably seated

4. You are guaranteed a clean and pleasant restaurant

5. Special attention is paid to the children

6. Your order is taken efficiently, with recommendations made

7. You are surrounded by professional staff that is attentive to your needs

8. The pace of your meal meets your expectations

9. You are provided with high quality cuisine, from starter to dessert

10. Any dissatisfaction is handled commercially and efficiently

11. The restrooms are impeccably clean, with a fresh scent

12. You are guaranteed a bill that is accurate, and are thanked as you leave

Throughout the year, these commitments are controlled by way of mystery customers, by an independent audit firm: Master Consultants. Each restaurant then displays its results at the entrance to the restaurant, with a concern for being totally transparent.